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a. Potentiel additional charges

I. Tunnels and toll charges

III. Extra charges due to overnight stays, meals, etc. (charged at cost price). Waiting time is charged at 60CHF per hour and starts as of the time for which the car is ordered. For airport transfers, waiting time starts

III. Overnight driving: between 10 pm and 6 am a 25% surcharge applies

b. Liability

I.The passenger is responsible for any damage to the vehicle through negligence and for any harm caused by their actions when using one of our vehicles; we reserve the right to refuse any passenger showing signs of being under the influence of alcohol or drugs that might endanger the driver, vehicle or other passengers.

II. We do our utmost to provide the agreed services in line with the law and road safety regulations. However, Swiss Lux Limo cannot be held liable in the event of issues caused by circumstances beyond its control (e.g., delays due to lost luggage, extreme weather conditions, traffic jams, etc.).

c. Customer confidentiality

I. We are committed to protecting our clients’ privacy. Personal information regarding our clients is strictly confidential and will not be divulged under any circumstances.

d. Cancellation policy

I. Bookings can be modified up to 24hours in advance

II. No charge for cancellations up to 24 hours in advance

III. 20% charge applies for cancellations between 24 hours and up to 2 hours in advance

IV. 50% charge applies for cancellations later than 2 hours in advance

V. 100 % charge applies in the case of no show

e. Payment policy

I. Online payment at time of booking: pay online via the website

II. Bank transfer: payment can be made in advance to secure your booking (IBAN………

III. Cash or credit card: payment can be made upon arrival at your destination either by cash or by using any of the following credit cards: Master, Amex…..

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